Refund policy

RETURNS:

We are sorry, but for simple health reasons we cannot accept any candy for a refund unless it is damaged in transit. However, we understand that there are exceptions to every rule. If you have a question regarding a return, please contact us to see how we can help you.  Apparel can be returned within 30 days for a refund (customer is responsible for return shipping and original shipping charge will not be refunded)

We are located in and ship from Media, PA. Make note, Melted candy using any method of shipping is NOT considered a damage claim. Shippers do NOT air condition their cargo.  Please take the weather into consideration when ordering your product. Most shipments will arrive within 1-3 business days via USPS Priority Mail or via UPS after shipping date, but we do not make any guarantee regarding shipping times.

As with anything, a mistake can happen. Please check your order within 48 hours. Any mistakes or damages not reported after 48 hours are no longer valid.

Lost/Stolen Packages

It rarely happens, but when your package says it has arrived and you have not received it, you must notify us by calling or emailing us within 48 hours of the package being delivered. You then will have to call the shipping carrier that day to let them know that there was no package delivered to your address and you must provide them your tracking number. They will then investigate if the driver did indeed drop it to the correct address. The shipping carriers have GPS tracking technology that will allow them to pinpoint the address the address was delivered to. If the shipping carrier determines the package was delivered to your address, then a refund/replacement package cannot be issued as the package may have been stolen. Any stolen packages cannot be refunded or replaced. If the shipping carrier determines that the package was lost, a refund or replacement can be issued and Hello Sweets will file a claim with the carrier.  

Order Cancellation 

We cannot cancel and order once it has been shipped. Please contact us as soon as possible if an order does need to be canceled. Order cancellations are subject to a 5% restocking fee.